This chapter contains information on diagnosing and correcting problems specific to the servlets running in the Agent. Note that the diagnostics in this chapter assume that the Agent has logging enabled, which is the default behavior. The default log output file is <installdir>\logs\agent.log. For more information on logging, see Chapter 6, Logging, in the HydraExpress User Guide.
NOTE: For troubleshooting purposes, it is useful to set the default Agent logger to log messages at the “debug” level. The default is “verbose.” Please see Chapter 6, Logging, in the HydraExpress User Guide for information on how to reset the logging level.
This chapter concentrates on problems that result from misconfiguration of the Agent itself. For problems with your compiler, Web server, or operating system, see the documentation for those products.