Viewing issues

You can view read-only issue information without preventing other users from editing an issue at the same time. You can also send email and enter workflow events when viewing issues.

1. In the Issues list, click the issue number or summary.

The Viewing Issue page opens.

• The left pane displays the read-only Status, and General, Custom Fields, and Workaround values. The available fields and grouping depends on how Helix ALM is configured for your team. To learn more, see Configuring field layouts.
  • To scroll to a field group, click Scroll to and select a field group.
  • To expand a field group, click . To collapse a group, click . To expand all groups, click . To collapse all groups, click .
  • If information is available about a field group, mouse over to display a tooltip.
• The right pane displays the following tabs:

Tab	Displays:	More information
Overview	Read-only summary of item information, including workflow events and tracked email.	Using the Overview tab
Detail	Users who reported the issue and other information, such as a detailed description, steps to reproduce the issue, the computer configuration the issue was found on, and file attachments. Click View User Details or View Customer Details to see information about the user or customer who reported the issue. The View User or View Customer page opens. Click the Back to <issue> link to go back to the issue.	Adding issues
Workflow	Work performed on the issue as it moves through the workflow.	Viewing workflow event history
Files	Files attached to the issue, including files attached from source control applications, such as Surround SCM.	Viewing and downloading file attachments
Email	Email sent about the issue. You can reply to email. Available only if email tracking is enabled for the project.	Viewing email and Replying to email
Traceability	Items linked to the issue and options to perform impact analysis. You can add, edit, and delete links, mark linked items as suspect to indicate they may be impacted by changes, and investigate suspect dependencies. You may also view the impact analysis graphically.	Working with item links, Performing impact analysis, and Diagramming traceability
Folders	Folders the issue is included in. You can add the issue to other folders, move it to different folders, or remove it from folders. You cannot add or move the issue to public folders you do not have permission to modify or are locked, or locked private folders. You cannot remove the issue from locked folders.	Organizing items with folders
Baselines	Baselines the issue is in. You can view the issue as it was when added to the baseline, view differences between the current issue and issue in the baseline, and view differences between the issue in two baselines.	Working with baselines from items
History	Historical information about the issue, such as when it was created, when it was last modified, and all actions performed on it.	Viewing item history

2. Click Edit to edit the issue. See Editing issues.

3. Click Watch to be notified every time the issue changes. See Watching items to be notified about changes.

4. Perform any additional actions.

• To move the issue through the workflow, click a workflow event button. For example, click Assign to assign it to another team member. Click More to see additional events. See Adding workflow events to items.
• To perform various actions on the issue, click Actions and choose an action.
• To send email about the issue, click and choose an option. See Emailing from Helix ALM.
• To run a report that includes information about the issue, click and choose a report. See Running reports.