Viewing issues

You can view read-only issue information without preventing other users from editing an issue at the same time. You can also send email and enter workflow events when viewing issues.

Issues are displayed in the following areas:

• The top area displays the issue summary and available actions you can perform on the issue.
• The overview area on the left displays the current status, general information about the issue, and custom field values.
• The details area on the right displays the issue description and additional information about the issue, organized in tabs.

Tip:  Click the buttons to hide the overview or detail area, or show both areas.

1. In the Issues list, click the issue number or summary.

The Viewing Issue page opens.

A summary of item information, including workflow events and tracked email, is displayed on the Overview tab. See Using the Overview tab. Additional information is displayed on the following tabs.

Information is displayed in the overview area and on the following tabs.

Tab	Displays:	More information
Detail	Users who reported the issue and other information, such as a detailed description, steps to reproduce the issue, the computer configuration the issue was found on, and file attachments. Click View User Details or View Customer Details to see information about the user or customer who reported the issue. The View User or View Customer page opens. Click the Back to <issue> link to go back to the issue.	Adding issues
Workflow	Work performed on the issue as it moves through the workflow.	Viewing workflow event history
Files	Files attached to the issue, including files attached from source control applications, such as Surround SCM.	Viewing and downloading file attachments
Email	Email sent about the issue. You can reply to email. Available only if email tracking is enabled for the project.	Viewing email and Replying to email
Traceability	Items linked to the issue and options to perform impact analysis. You can add, edit, and delete links, mark linked items as suspect to indicate they may be impacted by changes, and investigate suspect dependencies.	Working with item links and Performing impact analysis
Folders	Folders the issue is included in. You can add the issue to other folders, move it to different folders, or remove it from folders. You cannot add or move the issue to public folders you do not have permission to modify or are locked, or locked private folders. You cannot remove the issue from locked folders.	Organizing items with folders
Baselines	Baselines the issue is in. You can view the issue as it was when added to the baseline, view differences between the current issue and issue in the baseline, and view differences between the issue in two baselines.	Working with baselines from items
History	Historical information about the issue, such as when it was created, when it was last modified, and all actions performed on it.	Viewing item history

2. Click Edit to edit the issue. See Editing issues.

3. Click Watch to be notified every time the issue changes. See Watching items to be notified about changes.

4. Perform any additional actions.

• To move the issue through the workflow, click a workflow event button. For example, click Assign to assign it to another team member. Click More to see additional events. See Adding workflow events to items.
• To perform various actions on the issue, click Actions and choose an action.
• To send email about the issue, click and choose an option. See Emailing from Helix ALM.
• To run a report that includes information about the issue, click and choose a report. See Running reports.