Viewing issues
You can view read-only issue information without preventing other users from editing an issue at the same time. You can also send email and enter workflow events when viewing issues.
Issues are displayed in the following areas:
- The top area displays the issue summary and available actions you can perform on the issue.
- The overview area on the left displays the current status, general information about the issue, and custom field values.
- The details area on the right displays the issue description and additional information about the issue, organized in tabs.
Tip: Click the 
buttons to hide the overview or detail area, or show both areas.
1. In the Issues list, click the issue number or summary.
The View
Note: Icons
Information is displayed in the overview area and on the following tabs.
| Tab | Displays: | More information |
|---|---|---|
| Detail | Users who reported the issue and other information, such as a detailed description, steps to reproduce the issue, the computer configuration the issue was found on, and file attachments. | Adding issues |
| Workflow | Work performed on the issue as it moves through the workflow. | Viewing workflow event history |
| Files | Files attached to the issue, including files attached from source control applications, such as Surround SCM. | Viewing and downloading file attachments |
| Email sent about the issue. You can reply to email. Available only if email tracking is enabled for the project. | Viewing email and Replying to email | |
| Traceability | Items linked to the issue and options to perform impact analysis. You can add, edit, and delete links, mark linked items as suspect to indicate they may be impacted by changes, and investigate suspect dependencies. | Working with item links and Performing impact analysis |
| Folders | Folders the issue is included in. You can add the issue to other folders, move it to different folders, or remove it from folders. You cannot add or move the issue to public folders you do not have permission to modify or are locked, or locked private folders. You cannot remove the issue from locked folders. | Organizing Items with Folders |
| History | Historical information about the issue, such as when it was created, when it was last modified, and all actions performed on it. | Viewing Item History |
2. Click Edit to edit the issue. See Editing issues.
3. Click Watch to be notified every time the issue changes. See Watching items to be notified about changes.
4. Perform any additional actions.
- To move the issue through the workflow, click a workflow event button. For example, click Assign to assign it to another team member. Click More to see additional events. See Adding workflow events to items.
- To perform various actions on the issue, click Actions and choose an action.
- To send email about the issue, click
and choose an option. See Emailing from Helix ALM. - To run a report that includes information about the issue, click
and choose a report. See Running Reports.
