To Obtain Technical Support
You can save time if you complete the following steps before you contact Technical Support:
1. Check the documentation.
The problem may already be solved and documented in the Perforce Knowledge Base, https://community.perforce.com/s/, or described in the user’s guide or reference guide for the product.
2. Isolate the problem.
If you require Technical Support, please isolate the problem to the smallest test case possible. Most problems can be reproduced with fewer than 100 lines of code. Capture erroneous output into a text file along with the command line used to generate the errors. Please also include any table structure we would need to reproduce database errors.
3. Collect your information.
Your product’s order tracking number or license number.Your product version number.Your compiler and operating system, and their version numbers.The patch level of your operating system and/or compiler, if applicable. The patch level can often be related to the problem you are experiencing.4. Submit your request.
Submit support requests at your customer support portal (https://techsupport.roguewave.com/servicedesk/customer/user/login.
