Unlocking users

A user may be locked after failing to log in to Helix ALM products. You can unlock users to restore access.

You can set failed login lockout options on the license server. See Setting authentication options.

1. Click Global Users.

The Global Users dialog box opens.

2. Select a locked user.

To unlock multiple users, select the users in the Global Users list, click Quick Edit, and then select Unlock. You can add the Locked column to the Global Users list to easily see which users are locked. See Using the Global Users list.

3. Click Edit.

The Edit User dialog box opens. The locked indicator is displayed.

4. Click Unlock. This button is only available if the user is locked.

The user is unlocked and can log in.