Using the Global Users list

The Global Users list shows information about each user and provides access to perform actions on users.

Opening the Global Users list

To open the Global Users dialog box, click Global Users or choose View > Global Users.

You can use type ahead searching to quickly find users in the Global Users dialog box. Enter the characters you are searching for. Matching text is highlighted as you type. Press Ctrl+] to find the next match or Ctrl+[ to find the previous match. Press Esc to clear the search.

You can customize the Global Users list and set up the columns to display the information you need.

Changing column contents

You can change column contents to display the information you use most frequently.

1. Right-click a column heading.

The available fields are displayed. Check marks indicate columns that are currently displayed.

2. Select a column.

The column is added and the user information is displayed. To remove a column, right-click it and select the column from the menu.

3. Click and drag the column to change its location.

Sorting columns

You can sort by any column in the Global Users list. You can also perform primary and secondary sorts.

  • Click a column heading to perform a primary sort. An arrow is displayed next to the heading. Click the column heading again to toggle the sort order.
  • Shift+click a column heading to perform a secondary sort. A double arrow is displayed next to the heading. Shift+click the column heading again to toggle the sort order.

Filtering columns

You can filter columns in the Global Users list to view users that match specific criteria.

  • Click the Filter Column button in the column heading to apply a filter. Filtered Column indicates that a filter is applied to a column.
  • Select Custom in the filter list to select multiple column values or to search for specific column text. Use the Match Column Text dialog box to set specific criteria to filter the Name, Username, Phone Number 1, Phone Number 2, Email Address, Address, and Notes columns. Use the Select Column Values dialog box to select multiple criteria to filter all remaining columns that use defined values.
  • Click Clear Filter to clear the applied filters.

You can perform the following actions using buttons on the Global Users list.

You can also right-click a user to perform some actions.
Button Click to: More information
View View information for the selected user. Viewing users
Add Add a new user. Adding users
Edit Edit information for the selected user. Editing users
Delete Delete the selected users from the license server. Deleting users
Resync LDAP Users Manually resync the selected Active Directory or LDAP users if you do not want to wait for the information to be automatically updated. Resyncing Active Directory and LDAP users
Undelete Users Restore users that were previously deleted. Undeleting users
Quick Edit Perform an action on the selected user without opening the user record. You can make a user a customer, make a customer a user, allow or do not allow single sign-on, inactivate or activate a user, change a user's LDAP association, make bulk changes to multiple selected users, or reset a user's password.  
Clear Filter Clear any filters applied to the list columns.  
Print Print the Global Users list. Printing the global users list

You can also assign licenses from the Global Users list. Products that licenses are available for are displayed in the Assign Licenses area. See Assigning licenses.