Viewing users and customers

You can view read-only user or customer information without preventing other users from editing the record at the same time.

1. To view a user, select the user in the Users list window and click View. You can also choose Edit > View.

To view a customer, select the customer in the Customers list window and click View. You can also choose Edit > View.

The read-only View dialog box opens.

Information is displayed on the following tabs.

Tab	Displays:	More information
Info	Security groups the user or customer is in, phone numbers, email address, and password information (global users and customers only).	Managing user and customer contact information and passwords
Notify	Email notifications configured specifically for the user or customer to notify them about project changes.	Adding user notification rules
License (global users and customers only)	Helix ALM licenses assigned to the user or customer.	Assigning licenses to users and customers
Address	Address information for the user or customer.
Notes	Notes and a list of usernames previously associated with the user or customer.
CPU	Computer CPU information for the user or customer. This can help your support department troubleshoot any bugs the user or customer reports.
Peripherals	Computer peripherals information for the user or customer. This can help your support department troubleshoot any bugs the user or customer reports.
Statistics	Statistics about the user or customer's Helix ALM usage, including the last logout and number of issues reported.
History (customers only)	Issues reported by the customer. Double-click an issue to view it.

2. Click Edit to edit the user or customer. See Editing users and customers.

3. Click to view the next user or customer in the list or to view the previous one.

4. Click OK when you finish.