Troubleshooting the Hansoft Helix Core integration

Hansoft web service issues

See the web service guide for troubleshooting issues with the Hansoft web service.

Certificate issues

If certificate errors occur, when using the integration shortcut menu item in P4V (HTML Window), you may need to add your server's certificate, or the server's certificate authority, to the client operating system certificate store. For example, you may need to do this when an ERR_CERT_INVALID error occurs.

• Windows — Import the .crt file to Windows.
• macOS — Import the .crt file to Keychain Access.
• Linux — Contact Perforce Support for help.

See the operating system help for information about importing certificates.