Watching items to be notified about changes

You can watch items to stay informed about changes. If you are watching an item that changes, you will receive an email. For example, you may want to watch a bug that impacts a task you are working on. See When email is sent for watched item changes. You can watch any item you are able to see.

You can also set options to automatically watch items and receive email when you create an item, comment on an item, or if an item is assigned to you. See Setting personal options.

The Helix Plan Server must be configured to send email so users receive watched item email. See Configuring email notifications. Users must have an email address set in their account.

1. To watch an item, right click it and choose Watch. You can also select multiple items to watch.

A confirmation that you are now watching the selected item is displayed.

2. To stop watching an item, right click it and choose Unwatch.

A confirmation that you are no longer watching the selected item is displayed.

You may be able to add and remove other users from the list of watchers for an item. See Adding and removing users watching items. To easily see items you and others are watching, use the Watch criteria in reports and to find items. See All columns, types, and operators.

Email notifications about watched items are sent every 30 minutes for the following item changes:

  • Assigned to changes
  • Bug priority changes
  • Item deletions
  • Item name changes
  • Product backlog priority changes
  • New comments
  • Sprint backlog priority changes
  • Status changes
  • User story changes
  • Workflow status changes