Rogue Wave is proud of its reputation for superior technical support. Our support policies are described in the technical support brochure that accompanies this product. Extended technical support contracts can be purchased from Rogue Wave or authorized partners.
Your first line of technical support is the documentation provided with this product, both on-line and in the manual. Many times, you can find what you need there, and save us both a call.
If you do need to call technical support, the first thing we ask is your name, your company, and the serial number of your product. Look for this number on your disk, or contact your system administrator.
It would also save both your time and ours if you do the following before you call:
Review your information. Read relevant portions of the manual, the rogue\docs files, especially toolread.doc, and the FAQ (Frequently Asked Questions) file in the directory or at our web site.
Collect your numbers. In addition to your product serial number, we need to know what version of Tools.h++ you're using. You'll find this number at the top of toolread.doc. We'll also ask for your compiler and operating system, and their respective version numbers.
Isolate your problem to a small test case, if applicable. Short code is easier to understand, transmit, and verify on our systems..