1.8 Technical Support

The Rogue Wave support policies are described in the technical support brochure that accompanies this product. Support contracts can be purchased from Rogue Wave or authorized partners.

You will save time if you do the following before you contact us:

1. Isolate the problem.

Isolate the problem to the smallest test case possible, if applicable. Short code is easier to understand, transmit, and verify.

2. Check the documentation.

Read relevant portions of the resources listed in Section 1.7.

3. Collect your numbers.

• Your name and company.

• This product's license number: from the email that came with your Web purchase, from your CD unlock label, from your disk label, or from your system administrator. You can also see the license numbers for the products you own on the "My Account" page on the Web site.

• This product's version number, from the top of the readme file.

• Your compiler and operating system, and their version numbers.

• If available, a list of all patches you have applied to the operating system, compiler, and Rogue Wave product.

For the fastest possible response, we recommend that you contact technical support at our Web site.

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NOTE: The technical support URL is: support.roguewave.com.

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There are also several other ways to contact technical support:

European phone numbers Rogue Wave's European offices provide support in many languages. For more information, contact your local office or the Netherlands office:

©Copyright 2000, Rogue Wave Software, Inc.
Contact Rogue Wave about documentation or support issues.