The Rogue Wave support policies are described in the technical support brochure that accompanies this product. Support contracts can be purchased from Rogue Wave or authorized partners.
You will save time if you do the following before you contact us:
Isolate the problem.
Isolate the problem to the smallest test case possible, if applicable. Short code is easier to understand, transmit, and verify.
Check the documentation.
Collect your information.
Your name and company.
This product's license number: from the email that came with your Web purchase, from your CD unlock label, from your disk label, or from your system administrator. You can also see the license numbers for the products you own on the "My Account" page on our Web site.
This product's version number, from the top of the readme file.
Your compiler and operating system, and their version numbers.
For the fastest possible response, we recommend that you contact technical support at our Web site.
NOTE: The technical support URL is: support.roguewave.com.
There are also several other ways to contact technical support:
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Telephone: |
303-545-3205 |
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Mail: |
5500 Flatiron Parkway, Boulder, CO 80301 USA |
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email: |
support@roguewave.com |
Rogue Wave's European offices provide support in many languages. For more information, contact your local office or the Netherlands office:
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Rogue Wave Software GmbH (Germany): |
+49-6103-59 34-0 |
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Rogue Wave Software B.V. (The Netherlands): |
+31-20-301-26 26 |
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Rogue Wave Software S.A.R.L. (France): |
+33-1-4196 2626 |
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Rogue Wave Software-UK.Ltd. (United Kingdom): |
+44 (0) 118 9880224 |
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Rogue Wave Software S.R.L. (Italy): |
+39-02-3809 3288 |
©Copyright 2000, Rogue Wave Software, Inc.
Contact Rogue Wave about documentation or support issues.