1.8 Technical Support

Rogue Wave's support policies are described in the technical support brochure that accompanies this product. Support contracts can be purchased from Rogue Wave or authorized partners.

You will save time if you do the following before you contact us:

1. Isolate the problem.

Isolate the problem to the smallest test case possible, if applicable. Short code is easier to understand, transmit, and verify.

2. Check the documentation.

Read relevant portions of the resources listed in Section 1.7.

3. Collect your numbers.

• Your name and company.

• This product's license number: from the email that came with your Web purchase, from your CD unlock label, from your disk label, or from your system administrator. You can also see the license numbers for the products you own on the "Your Account" page on the Web site.

• This product's version number, from the top of the readme file.

• Your compiler and operating system, and their version numbers.

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Our support Web site at support.roguewave.com provides the best access to technical support. Its extensive, searchable KnowledgeBase can answer many of your questions with no wait.

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There are also several other ways to contact technical support:

Rogue Wave offers support and training in many languages. For information, contact your local office or the Netherlands office:

©Copyright 2000, Rogue Wave Software, Inc.
Contact Rogue Wave about documentation or support issues.