User password reset emails
The following emails are sent when users click the Forgot Password? link in a Perforce ALM, Surround SCM, or Perforce ALM License Server client. These emails cannot be changed.
Values in brackets (e.g. <Perforce ALM product> are replaced with the appropriate value depending on the user's licensing and authentication method.
On this page:
Temporary password and reset instructions
Users receive the following email when they click the Forgot Password? link in a Perforce ALM client if they are configured to use license server authentication, or when an administrator resets their password in the license server admin utility. See Resetting user passwords.
Subject
<Perforce ALM product> password reset
Body
A password reset was requested for your <Perforce ALM product> account. Here is a temporary password that expires in one hour:
<auto-generated temporary password>
If you need help, contact your If you are do not know why you are receiving this email, contact your <Perforce ALM product> administrator.
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This message was sent to you by Perforce ALM License Server
-----------------------------------------------------------User who authenticates using the license server cannot change their password
Users receive the following email when they click the Forgot Password? link in a Perforce ALM client if they configured to use license server authentication, but are not allowed to change their password.
Subject
<Perforce ALM product> authentication help
Body
A request to reset your <Perforce ALM product> password was unsuccessful because you do not have permission to change it.
Contact your <Perforce ALM product> administrator for help with resetting your password.
If you do not know why you are receiving this email, please contact your If you are do not know why you are receiving this email, contact your <Perforce ALM product> administrator.
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This message was sent to you by Perforce ALM License Server
-----------------------------------------------------------User who does not authenticate using the license server cannot change their password
Users receive the following email when they click the Forgot Password? link in a Perforce ALM client and are not configured to use license server authentication.
Subject
<Perforce ALM product> authentication help
Body
A request to reset your <Perforce ALM product> password was unsuccessful.
You are configured to authenticate using <authentication protocol>. Contact your administrator for help with resetting your password.
If you are do not know why you are receiving this email, contact your <Perforce ALM product> administrator.
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This message was sent to you by Perforce ALM License Server
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