Custom field codes

A field code is a variable that is replaced with a specific field value. Custom fields have field codes, which can be used in emails, matrix reports, and in other areas. Custom field codes use the same format as other field codes except they start with a Z. For example, %Z_TICKETNUMBER%.

• To find a custom field code, choose Tools > Administration > Custom Fields. Select an item Type. Field codes are displayed in the Field Code column.
• To find a workflow event custom field code, choose Tools > Administration > Workflow. Select an item Type. Click the Events tab. Select an event and click Edit. Click the Fields tab. Custom field codes are displayed in the Field Code column.
• Custom fields are dynamically built based on the project. In one project, %customfield1% can be a check box while in another project %customfield1% is a text field.