Editing and deleting escalation rules

Edit an escalation rule to change the items it applies to, when it runs, and the action it performs. You can also delete escalation rules if they are no longer used.

1. Choose Tools > Administration > Automation Rules.

The Configure Automation Rules dialog box opens.

2. Select an Item type.

3. Click the Escalations tab and edit or delete the rule.

• To edit a rule, select it and click Edit. Make any changes and click OK. For information about rule options, see Adding escalation rules.
• To delete a rule, select it and click Delete. Click Yes to confirm the deletion.

4. Click OK to save the changes.