Changing the Jira instance location

If you move the Jira instance that a Helix ALM project is connected to, you need to update the instance location in Helix ALM. See Configuring Jira integration.

If you want to use a different Jira instance for the project, all existing Jira issues are automatically detached from Helix ALM items when you update the location.

1. Choose Tools > Administration > Jira Integration.

The Jira Integration dialog box opens.

2. Make any changes to the Jira instance location.

3. Click Save.

If items in the project have attached Jira issues from the old instance, you are prompted to move or replace the instance.

All users must be logged out of the Helix ALM project before you can replace an instance. If users are logged in, you are prompted to log them out. Click Show Logged In Users to view the logged in users and log them out. See Logging out users. After all users are logged out, close the Jira Integration dialog box and then change the instance location.

4. Indicate if you moved or replaced the instance.

  • If the instance was moved to a different location, click Move Instance. The location is saved and no changes are made to Helix ALM items.
  • To connect to a different instance, click Replace Instance. You are prompted to detach all Jira issues from items in the Helix ALM project. Continue with step 5.

5. Click Detach All.

You are prompted to confirm detaching all Jira issues from Helix ALM items.

6. Click Detach All again.

All Jira issues are detached from Helix ALM items in the project.

7. Click Save to save the changes.