Editing general server options
You can modify Helix ALM Server startup information, maximum limits for reports, minimum disk space thresholds, XML files, and list windows, and other options.
1. Click Server Options.
The Edit Server Options dialog box opens.
2. Click the General tab.
3. Make any changes.
| Field | Description | Default value |
|---|---|---|
| Reboot port | Port that the server should use next time it starts. Change this value if you need to modify the port number, but do not want to stop the server. For example, if you install another application on the same computer that uses the same port as the server, you may want to change the server port to avoid the other application from pinging the server. This value is copied to the server port field when the server is restarted. If you are only running Helix ALM CGIs on this computer, change this value and the server port value in the Edit CGI Options dialog box at the same time so both the CGIs and server listen on the same port. See Editing CGI options. | 99 |
| Startup log directory | Directory the server writes the startup log in. The log contains any errors that occur when the server starts. If this field is empty, the log file is created in the same directory as the server application. | -- |
| Maximum report file size | Maximum size for generated reports. You may want to increase the value if users generate large reports that cause browser performance issues. Do not increase the value if you need to conserve server space. | 23 MB |
| Maximum exported XML file size | Maximum size for exported XML files. You may want to increase the value if users export items with large file attachments to XML, which may exceed the maximum size the operating system can handle. | 2048 MB. Maximum is 4096 MB. |
| Minimum disk space before severe error | Minimum disk space available on the drives hosting the server database and projects before a severe error is written to the server log. You may want to change this value to avoid running out of disk space, which can cause data loss and server down time. Disk space is checked every 24 hours. |
0 MB |
| Minimum disk space before warning | Minimum disk space available on the drives hosting the server database and projects before a warning is written to the server log. Disk space is checked every 24 hours. | 0 MB |
| Maximum items to display in a list window | Maximum number of items to display in a Helix ALM desktop client list window at a time. You may want to decrease the value if you have a large number of users and items. Increasing the value may impact server memory usage. | 100,000 items. Maximum is 100,000 items. |
| SMTP send mail reply wait time | Number of seconds the server waits for the SMTP mail server to respond when sending email. If the SMTP server does not respond in a timely manner, performance issues may occur because the server waits for a response before processing other requests. You may want to increase the value if the SMTP server responds slowly due to network latency or other issues. | 20 seconds. Maximum is 180 seconds. |
| Save report as PDF conversion wait time | Number of minutes the server waits for the process that saves reports as PDFs to complete. If the process does not complete within the specified number of minutes, it stops. | 5 minutes. Maximum is 60 minutes. |
| Ignore first and last names and create local customer during import if email address is not found | Indicates if Helix ALM should match issue submitters to existing users or customers based on email addresses when importing issues from email, or SoloSubmit. By default, if a matching email address is not found, the submitter's first and last name are used. If multiple users or customers have the same first and last name, the first matching user is used as the Found by user, which may be incorrect. If this option is selected, only the submitter's email address is used to find a match instead of using the first and last name. If a matching email address is not found, Helix ALM creates a new local customer for the submitter. | Not selected |
| Font paths | Path to fonts directory. Helix ALM uses fonts in reports and diagrams. You may want to change the value if the operating system fonts are not installed in the default directory. | Operating system font directory |
| Helix ALM URL Server override | Fully qualified domain name for the server computer to use in ttstudio hyperlinks, which are used to access items. By default, the server computer name is used in the URLs. You may want to change the value to allow users outside your domain access items using ttstudio links or if you want links to use a different computer name than the one automatically provided by the operating system. | -- |
4. Click OK to save the changes.