Manually running escalation rules

You can manually run escalation rules if you need to evaluate a rule outside of the configured schedule. If you manually run a rule, it is still evaluated at the next scheduled time.

1. Choose Tools > Administration > Automation Rules.

The Configure Automation Rules dialog box opens.

2. Select an Item type.

3. Click the Escalations tab.

4. Select the Run Now check box for each rule to manually evaluate.

5. Click OK.

The selected escalation rules are evaluated. You can review the results in the automation rules log. See Viewing the automation rules log.