Inactivating and activating users and customers
Instead of deleting a user or customer, you can inactivate them to save the historic information. Inactive users and customers cannot log in, receive email via Helix ALM, or be assigned items.
1. To inactivate a user, select the user in the Users list
To inactivate a customer, select the customer in the Customers list
If you are inactivating any global users or customers, you are prompted to confirm the inactivation.
2. Click
If you are inactivating a global user or customer, you are prompted to inactivate them in all projects or only the current project. To inactivate them only in the current project, click Current Project. To inactivate them in all projects, click All Projects.
The user or customer is inactivated.
Note: Inactive users or customers are displayed in gray. To activate an inactive user or customer, select them