Inactivating escalation rules

Inactivate an escalation rule to stop it from running. You can activate the rule if you decide to use it again.

1. Choose Tools > Administration > Automation Rules.

The Configure Automation Rules dialog box opens.

2. Select an item Type.

3. Click the Escalations tab.

4. Select a rule and click Inactivate.

The rule is inactivated.

Note:  To activate an inactive escalation rule, select it and click Activate.