User Guide | 2019.2
Issue field codes
A field code is a variable that is replaced with a specific field value. You can use label field codes to include field labels in emails. See Label field codes.
Note: CURRENT_USER field code are only available in email templates used when users send email or in emails automatically sent from triggers. They are removed from emails sent by escalation rules because there is no current user. These field codes are also not available to use in matrix reports.
| Field | Field code |
|---|---|
| Actual Hours | %ACTHR% |
| Changes with Differences (HTML) | %CHNGHTML% |
| Changes | %CHNG% |
| Closed By | %DCLB% |
| Closed Date | %DCLD% |
| Component | %COMP% |
| Created By | %CREB% |
| Creation Method | %CREL% |
| Current Assignment By | %DCAB% |
| Current Assignment Date | %DCAD% |
| Current User Email | %CURRENT_USER_EMAIL% |
| Current User First Name | %CURRENT_USER_FIRSTNAME% |
| Current User Last Name | %CURRENT_USER_LASTNAME% |
| Current User Name | %CURRENT_USER_FULLNAME% |
| Current User Phone 1 | %CURRENT_USER_PHONE1% |
| Current User Phone 2 | %CURRENT_USER_PHONE2% |
| Currently Assigned To | %DCAT% |
| Date Created | %CRED% |
| Date Entered State | %DTENS% |
| Date Entered | %ENTD% |
| Date Found - All Found by records | %FNDD_ALL% |
| Date Found - First Found by record | %FNDD% |
| Date Found - Last Found by record | %FNDD_LAST% |
| Date Modified | %MODD% |
| Description - All Found by records | %DESC_ALL% |
| Description - First Found by record | %DESC% |
| Description - Last Found by record | %DESC_LAST% |
| Disposition | %DISP% |
| Entered By | %ENTB% |
| Estimated Hours | %ESTHR% |
| Folder Paths | %FOLDER_PATHS% |
| Folders | %FOLDS% |
| Found by - All Found by records | %FNDB_ALL% |
| Found by - First Found by record | %FNDB% |
| Found by - Last Found by record | %FNDB_LAST% |
| Found by Company - All Found by records | %RBYC_ALL% |
| Found by Company - First Found by record | %RBYC% |
| Found by Company - Last Found by record | %RBYC_LAST% |
| Found by Department - All Found by records | %RBDE_ALL% |
| Found by Department - First Found by record | %RBDE% |
| Found by Department - Last Found by record | %RBDE_LAST% |
| Found by Division - All Found by records | %RBDI_ALL% |
| Found by Division - First Found by record | %RBDI% |
| Found by Division - Last Found by record | %RBDI_LAST% |
| Found by Email - First Found by record | %FNDBY_EMAIL% |
| Found by Email - Last Found by record | %FNDBY_EMAIL_LAST% |
| Found by First Name - First Found by record | %FNDBY_FIRST_NAME% |
| Found by First Name - Last Found by record | %FNDBY_FIRST_NAME_LAST% |
| Found by Group - All Found by records | %FNDG_ALL% |
| Found by Group - First Found by record | %FNDG% |
| Found by Group - Last Found by record | %FNDG_LAST% |
| Found by Phone 1 - First Found by record | %FNDBY_PHONE1% |
| Found by Phone 1 - Last Found by record | %FNDBY_PHONE1_LAST% |
| Found by Phone 2 - First Found by record | %FNDBY_PHONE2% |
| Found by Phone 2 - Last Found by record | %FNDBY_PHONE2_LAST% |
| Has Attachments | %DFFIL% |
| Has Broken Links | %LNKB% |
| Has Calculation Error | %CLCER% |
| Has Emails | %HEML% |
| Has Jira Issues | %HAS_EXT_ITEMS_3001% |
| Has Links | %LINK% |
| Has Release Notes | %RELH% |
| Has Source Control Files | %DFSCC% |
| Has Workaround | %WRKH% |
| HTTP Hyperlink | %HTTPURL% |
| Is Child in Link | %LNKC% |
| Is Locked | %VLOCK% |
| Is Marked As Suspect | %SUSPT% |
| Is Parent in Link | %LNKP% |
| Jira Issues | %EXT_ITEMS_3001% |
| Link IDs | %LNKID% |
| Linked Issues | %LNKISSUES% |
| Linked Items | %LNKITEMS% |
| <link definition> Linked Items | %LNKITEMS_LNK<link definition record ID>% (e.g., %LNKITEMS_LNK1%) |
| Linked Requirement Documents | %LNKDOCUMENTS% |
| Linked Requirements | %LNKREQUIREMENTS% |
| Linked Test Cases | %LNKTESTCASES% |
| Linked Test Runs | %LNKTESTRUNS% |
| Modified By | %MODB% |
| Number of Broken Links | %BKLNK% |
| Number of Links | %NMLNK% |
| Number Reported | %NUMR% |
| Number | %DNUM% |
| Other Hardware and Software | %HWSW% |
| Percent Done | %PERDN% |
| Priority | %PRIO% |
| Product | %PROD% |
| Project Name (from Project Options) | %PRNM% |
| Project Name | %PROJNAME% |
| Reference | %REFR% |
| Remaining Hours | %REMHR% |
| Reproducible | %REPR% |
| Severity | %SEVR% |
| Source Control Files | %SRCFILE% |
| Source Control Files (condensed) | %SRCFILECON% |
| State Attribute | %DFSA% |
| Status | %STAT% |
| Steps to Reproduce | %STEP% |
| Story Points | %STPTS% |
| Summary | %SUMM% |
| Test Config (value pulled from Computer Config list) | %TCFG% |
| TTStudio Hyperlink | %TTSTUDIOURL% |
| Type | %TYPE% |
| Variance | %VARNC% |
| Version Found - All Found by records | %FNDV_ALL% |
| Version Found - First Found by record | %FNDV% |
| Version Found - Last Found by record | %FNDV_LAST% |
| Workaround | %WORK% |
