User Guide | 2019.2
Inactivating escalation rules
Inactivate an escalation rule to stop it from running. You can activate the rule if you decide to use it again.
1. Choose Tools > Administration > Automation Rules.
The Configure Automation Rules dialog box opens.
2. Select an item Type.
3. Click the Escalations tab.
4. Select a rule and click Inactivate.
The rule is inactivated.
Note: To activate an inactive escalation rule, select it and click Activate.
