If you use the Helix Plan LDAP authentication integration to allow users to log in using their domain credentials, you need to make the following changes to make sure users can log in to the web client or integrations.
Authentication integration settings
1. Open the AuthIntegrationSettings file, which is located in the Auth Integration directory in the directory Helix Plan is installed in.
2. Set the ProvideCredentialResolutionServices value to 1.
3. Save the changes.
4. Restart the authentication integration service.
Authentication integration SDK user
1. In the Helix Plan desktop client, log in as the default Administrator user.
2. Click Admin.
3. Select the SDK user that the authentication integration uses and click Edit.
The Edit SDK user dialog box opens.
4. Select Account can provide credential resolution services.
Account can provide login authentication integration services should already be selected.
5. Click OK to save the changes.